How do I start the download?

Once your purchase has gone through you will be given a link with the product name and a button which says "Begin Download." Clicking the text link starts the basic file transfer from our server to your computer. Clicking the "Begin Download" button lauches the Download Wizard program which automates the download process.

My browser asks for a plugin to open the download. Should I use one?

When you begin a basic download with netscape, you will see a dialogue box asking you to either "More Info," "Pick App...," "Save File..." or "Cancel." Make sure you select the "Save File." The dialogue box does ask you to click "More Info," which gives you information about plugins and other extended capabilities with Netscape. This option is not necessary since all you are doing is a simple file transfer and no plugin should be used.

Can I save the download to a floppy disk?

Once you've selected the option to either save the file or save to disk make sure you are then saving it to the hard disk inside your computer. Check the file size, it may be too large to fit on one floppy disk and cannot be segmented into several disks.

Where should the download go?

If you're using Windows95/98/NT or a Macintosh, a good place to download files is the desktop, or the main screen for your computer. Once the transfer is complete you can find the file easily by closing all your windows.

Do I get a disk in the mail eventually?

CDs are only available for physical shipments. We do recommend you make backups of your software, though, either on floppy or Zip disks. If you're unsure about how to make a backup, contact the product's manufacturer directly and they can help you.

Where do I go for technical support?

The software vendor will have technical support available through them directly. Digital River Customer Service can provide help if you have purchasing or downloading issues.

Is downloading the same as installing?

No. A download is a simple file transfer. Installation is the unpacking and loading of the software. Most software walks you through this process once you've successfully downloaded the file from our site.

What if the download stops before it's complete?

After purchase you have several download attempts available for each order. There are complete instructions on a page after your order has been successfully completed. Be sure to select our Extended Download Service when you enter your credit card information to ensure availability if you need to download the file again.

Why should I download rather than receive a shipment?

A download is faster, you receive your product in minutes or hours rather than days or weeks. Also, you pay no shipping fees.

What if I want a shipment, but I've already ordered a download?

Usually physical shipments and downloads are separate orders on our system. Therefore, you most likely will have to make an exchange by reordering for the physical shipment and then providing us with both sets of customer and order numbers and request an exchange of one for the other. This procedure can vary depending on the vendor. If specific information is not listed on the vendor's site regarding this, please contact them directly.

I've finished downloading; where do I find it?

The best way to know where your downloads are going is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window which shows you exactly where your download is being saved to on your computer. If you know the filename, you could also do a search on your computer for it. Do not rename the file you're downloading, it may cause installation problems.

If my download cuts out in the middle, can I start from where I left off?

Yes, if you click the Begin Download button. This button starts the Download Wizard, which saves the file as it downloads. If you can't complete the download, click the Begin Download button again and you will pickup where the download left off.